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Professional Practice

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You may wonder what makes a Social Service Worker different from anyone else. There is not much difference between an SSW from anyone else. But there are detailed policies that govern SSW in practice. The Ontario College of Social Workers and Social Service Workers outlines the Code of Ethics and the Standards of Practice for all registered social workers. Those who are regulated within the profession will follow these codes within Ontario. The regulation provides the license to engage in professional practice.The SSW must always remain neutral, whether it be by their expressions or statements. Whatever the job is that they are working, they must work within the policies and procedures of the agency while keeping the codes in their mind.

 

The main take away from the codes is to provide service in a way that shows the professional is competent, respectful and always acting in the best interests of others without Value imposing. They are not here to tell others what to do, but rather guide them in a non-biased/exploitative free way. They must act in a way that demonstrates competency through integrity, objectivity and neutrality.

Scope of Practice

The scope of practice of the profession of social service work means the assessment, treatment, and evaluation of individual, interpersonal and societal problems through the use of social service work knowledge, skills, interventions and strategies, to assist individuals, dyads, families, groups, organizations and communities to achieve optimum social functioning.

Ontario College of Social Workers and Social Service Workers

The OCSWSSW's 11 Ethical Codes govern how an SSW should think and act as it details what the professional responsibilities and limitations are.

 

Here is the list:

  • Best Interests:

    • the primary obligation of an SSW is to work in the best interest of the individual, group, and community.

    • While it may seem easy to tell someone else what to do, it usually is not the best route for a few reasons.

    • Generally, what is best for you will not be best for someone else. This usually happens when we Value Impose on others by telling someone what they should feel or think to be right.

    • It is important and necessary for others to learn how to reflect, discern, and find strengths while maintaining Autonomy.

    • When individuals make decisions for themselves, it gives them the power of choice. It also allows them to make decisions that are best for them. It also prevents them from depending on others.

    • Depending on the agency or service, SSW’s will provide resources or advocacy to help others. However, the ultimate choice of change comes from the person who the change will affect

  • Intrinsic Worth:

    • Respect should always be a foundational element in successful relationships. In the professional working relationship, the SSW must respect the intrinsic worth of the individual

    • This means that judgement, biases, and stereotypes are left outside.

    • This means that we must work with a person for who they are today while gathering from their strengths in their story.

    • It means that despite any flaws or errors, it is within the professional obligation to respect someone for who they are. And not who we think they should have been or are

  • Integrity & Objectivity:

    • All professional duties and obligations must be carried out with integrity and objectivity.

    • Practice and service will be provided in a way that is competent and strategic while seeking outside referrals if necessary.

    • To work with integrity means working within the best capacity for the greater good, always.

    • To work with objectivity means working with the smart goals of the individual, group, or community.

  • Competency:

    • It is necessary to maintain competence while providing service. Competency includes debriefing with supervisors, taking courses, or participating in personal growth activities.

    • Competence means a general level of knowledge and skills directly related to the field.

    • Competence does not mean knowing and doing everything right, but it also means to know the limitations of what work can be provided.

    • Knowing when to seek help or outside services is a responsible way to provide service

  

  • Non-exploitation:

    • It is inappropriate to exploit anyone!

    • It is never acceptable to provide service for personal benefit, for gains, or gratification.

    • What this means is that the professional practice is one that is free of exchange (of anything!).

    • The work is provided without conditions and, as always, in the best interest of those being served.

  • Confidentiality:

    • Generally speaking, some people will share their personal stories with the expectation that it will be kept quiet.

    • As an SSW, everything is confidential as per informed consent. This means any information disclosed to the professional is not to leave the agency.

    • All of the information, whether it be verbal or written, must be protected and secure.

    • There are a few reasons that confidentiality does not apply if there is any indication or suspicion of child abuse (as that is a mandatory CAS reporting), an indication of sexual abuse by a professional, court-subpoenaed document, and any suspicions or indication of self-harm or harm to others.

    • There are instances that many professionals work within a team, and who may also work within different modalities. In these instances, the individual may consent for their information to be shared amongst the working professionals.

  • Boundaries:

    • Similar to not exploiting others, boundaries are essential when a professional is engaged in another profession, occupation, affiliation, or calling.

    • This means they will act objectively! Without allowing outside interests to affect the professional working relationship.

  • Reputation:

    • Services must be delivered in a way that does not discredit the social service profession.

    • It also must be delivered in a way that creates and maintains Trust within the profession.

  • Advocacy:

    • Advocacy means standing up not only for the individuals and group but also for yourself.

    • SSW’s can advocate for workplace conditions and policies that are consistent with the Code of Ethics and Standards of Practice

  • Promotion:

    • The professional SSW will provide service that promotes excellence, not just within themselves, but for their agency, the community, and the profession.

  • Change:

    • Possibly the most important thought to always keep in the back of an SSW’s mind while in practice.

    • Advocacy comes in change that is in the best interest of the client, the overall benefit of society, the environment, and the global community.

    • This means that change is not biased, and it not only in the best interest of one person or group but rather in a way that is the greater good for all.

Canadian Association of Social Workers

The CASW also has a set of Code of Ethics along with Guidelines for Ethical practice. The purpose of the codes are to set describe the values and principle to guide the professional practice. It encourages ethical behaviours for the professional to act in good faith while making sound judgements.

 

Many times, there may not be a clear black and white/ right or wrong approach. The guides provide tools to help prioritize situations that is free of personal conflict and maintains professional values.

“Ethical Behaviour Requires Due Consideration of Issues and Judgement Social work is a multifaceted profession. As professionals, social workers are educated to exercise judgement in the face of complex and competing interests and claims. Ethical decision-making in a given situation will involve the informed judgement of the individual social worker. Instances may arise when social workers’ ethical obligations conflict with agency policies, or relevant laws or regulations. When such conflicts occur, social workers shall make a responsible effort to resolve the conflicts in a manner that is consistent with the values and principles expressed in this Code of Ethics. If a reasonable resolution of the conflict does not appear possible, social workers shall seek appropriate consultation before making a decision. This may involve consultation with an ethics committee, a regulatory body, a knowledgeable colleague, supervisor or legal counsel.

The social work profession is dedicated to the welfare and self-realization of all people; the development and disciplined use of scientific and professional knowledge; the development of resources and skills to meet individual, group, national and international changing needs and aspirations; and the achievement of social justice for all. The profession has a particular interest in the needs and empowerment of people who are vulnerable, oppressed, and/or living in poverty. Social workers are committed to human rights as enshrined in Canadian law, as well as in international conventions on human rights created or supported by the United Nations. As professionals in a country that upholds respect for diversity, and in keeping with democratic rights and freedoms, social workers respect the distinct systems of beliefs and lifestyles of individuals, families, groups, communities and nations without prejudice (United Nations Centre for Human Rights, 1992). Specifically, social workers do not tolerate discrimination based on age, abilities, ethnic background, gender, language, marital status, national ancestry, political affiliation, race, religion, sexual orientation or socio-economic status.”

The six core social work values and principles are similar to the OCSWSSW’s code of ethics.

 

Value 1: Respect for Inherent Dignity and Worth of Persons

Social work is founded on a long-standing commitment to respect the inherent dignity and individual worth of all persons. When required by law to override a client’s wishes, social workers take care to use the minimum coercion required. Social workers recognize and respect the diversity of Canadian society, taking into account the breadth of differences that exist among individuals, families, groups and communities. Social workers uphold the human rights of individuals and groups as expressed in The Canadian Charter of Rights and Freedoms (1982) and the United Nations Universal Declaration of Human Rights (1948).

Value 2: Pursuit of Social Justice

Social workers believe in the obligation of people, individually and collectively, to provide resources, services and opportunities for the overall benefit of humanity and to afford them protection from harm. Social workers promote social fairness and the equitable distribution of resources, and act to reduce barriers and expand choice for all persons, with special regard for those who are marginalized, disadvantaged, vulnerable, and/or have exceptional needs. Social workers oppose prejudice and discrimination against any person or group of persons, on any grounds, and specifically challenge views and actions that stereotype particular persons or groups

Value 3: Service to Humanity

The social work profession upholds service in the interests of others, consistent with social justice, as a core professional objective. In professional practice, social workers balance individual needs, and rights and freedoms with collective interests in the service of humanity. When acting in a professional capacity, social workers place professional service before personal goals or advantage, and use their power and authority in disciplined and responsible ways that serve society. The social work profession contributes to knowledge and skills that assist in the management of conflicts and the wide-ranging consequences of conflict.

Value 4: Integrity of Professional Practice

Social workers demonstrate respect for the profession’s purpose, values and ethical principles relevant to their field of practice. Social workers maintain a high level of professional conduct by acting honestly and responsibly, and promoting the values of the profession. Social workers strive for impartiality in their professional practice, and refrain from imposing their personal values, views and preferences on clients. It is the responsibility of social workers to establish the tenor of their professional relationship with clients, and others to whom they have a professional duty, and to maintain professional boundaries. As individuals, social workers take care in their actions to not bring the reputation of the profession into disrepute. An essential element of integrity in professional practice is ethical accountability based on this Code of Ethics, the IFSW International Declaration of Ethical Principles of Social Work, and other relevant provincial/territorial standards and guidelines. Where conflicts exist with respect to these sources of ethical guidance, social workers are encouraged to seek advice, including consultation with their regulatory body.

Value 5: Confidentiality in Professional Practice

A cornerstone of professional social work relationships is confidentiality with respect to all matters associated with professional services to clients. Social workers demonstrate respect for the trust and confidence placed in them by clients, communities and other professionals by protecting the privacy of client information and respecting the client’s right to control when or whether this information will be shared with third parties. Social workers only disclose confidential information to other parties (including family members) with the informed consent of clients, clients’ legally authorized representatives or when required by law or court order. The general expectation that social workers will keep information confidential does not apply when disclosure is necessary to prevent serious, foreseeable and imminent harm to a client or others. In all instances, social workers disclose the least amount of confidential information necessary to achieve the desired purpose.

Value 6: Competence in Professional Practice

Social workers respect a client’s right to competent social worker services. Social workers analyze the nature of social needs and problems, and encourage innovative, effective strategies and techniques to meet both new and existing needs and, where possible, contribute to the knowledge base of the profession. Social workers have a responsibility to maintain professional proficiency, to continually strive to increase their professional knowledge and skills, and to apply new knowledge in practice commensurate with their level of professional education, skill and competency, seeking consultation and supervision as appropriate.

 

Key Principles:

  • Respecting the unique worth, inherent dignity, right to self-determination, and diversity

  • Respect the individual to make choices based on voluntary, informed consent

  • Working within the mandated guidelines for children and their guardians

  • Imposing limitations to protect the individuals and others

  • Providing access of resources to meet basic human needs

  • Advocate for fair and equitable access to public services and equal treatment

  • Promote social development and environmental interests of all

  • Needs of others are placed above self-interest

  • Promotions of social justice, individual development and goals, and the development of a just society

  • Using knowledge and skills to find fair resolutions to conflict

  • Demonstrates and promotes qualities of honesty, reliability, impartiality, and diligence

  • Demonstrates and adheres to the values and ethical principles of the profession

  • Establishes appropriate boundaries to ensure the relationship serves the needs of the client

  • Value openness and transparency

  • Avoids relationships where integrity or impartiality may be compromised

  • Respects the importance of trust and confidence placed by the public

  • Respects the clients right to confidentiality of information shared in a professional context, communicated early in the working relationship

  • Provide the highest quality of service

  • Strive to maintain and increase professional knowledge and skill

  • Demonstrates clients interests and safety by limiting professional practice to areas of demonstrated competence

  • Contributes to the ongoing development of the professional and the ability to serve humanity

  • Participates in the development of current and future professionals and new knowledge

CASW Ethical Guideline

  • Ethical Responsibilities to clients:

    • Priority of clients interests

    • Demonstrate cultural awareness and sensitivity

    • Promote client self-determination and informed consent

    • Responsibilities to involuntary clients and client not capable of consent

    • Protect privacy and confidentiality

    • Protection of vulnerable members of society

    • Maintenance and handling of clients records

    • Practices for termination of interruption of services

  • Ethical responsibilities in professional relationship

    • Appropriate professional boundaries

    • Non exploitation

    • Declare conflict of interest

    • Dual and multiple relationships

    • Avoid physical contact

    • No intimacy

    • No sexual harassment

  • Ethical responsibilities to colleagues

    • Respect

    • Collaboration and consultation

    • Management of disputes

    • Responsibilities in supervisions and consultation

    • Responsibilities to students

  • Ethical responsibilities to the workplace

    • Professional practice

    • Labour management disputes

    • Responsibilities of managers

  • Ethical responsibilities in a private practice

    • Insurance requirement

    • Avoid and declare conflicts of interest

    • Responsible fee practices

  • Ethical responsibilities in research

    • Responsible research practices

    • Minimize risks

    • Informed consent, anonymity, and confidentiality

    • Avoid deception

    • Accuracy of report and research findings

  • Ethical responsibility to the profession

    • Maintain and enhance reputation of profession

    • Address unethical practice of colleagues

    • Support regulatory practices

  • Ethical responsibility to society

    • Source of information on social needs

    • Participate in social action

    • Encourage public participation

    • Assist in public emergencies

    • Advocate for the environment

National Association of Social Services

The NASW has a primary mission to the profession to enhance the well-being of others while helping meet the basic human needs of all with the particular attention to the needs and empowerment of people who are vulnerable, oppressed, and living in poverty. The profession promotes social justice and social change on behalf of individuals, families, groups, organizations and communication. The work is culturally sensitive, respects diversity, and strives to end discrimination, oppression, poverty, and other forms of social injustice. The core values include service, social justice, dignity and worth, importance of human relationships, integrity, and competence.

The code identifies the core value of the work, summarizes the broad ethical principles, establishes a set of ethical standards used to guide the work, designed to identify relevant considerations when professional obligation conflict or ethical uncertainties arise, professional accountability, socializes professionals to the mission, values, ethical principle and standards, and assesses unethical conduct.

 

Ethical Values and Principles

  • Service: Primary goal is to help people in need and to address social problems

  • Social justice: Challenges social injustice

  • Dignity and worth: respect the inherent dignity and worth of the person

  • Importance of human relationships: recognizes the central importance of human relationships

  • Integrity: behaves in a trustworthy manner

  • Competence: practice within their areas of competence and develop and enhance their professional expertise

  • (3) ethical responsibilities in practice settings

    • Supervision and consultation

    • Education and training

    • Performance evaluation

    • Client records

    • Billing

    • Client transfer

    • Administration

    • Continuing education and staff development

    • Commitments to employers

    • Labour management disputes

  • (4) ethical responsibilities as professionals

    • Competence

    • Discrimination

    • Private conduct

    • Dishonesty, fraud, deception

    • Impairment

    • Misrepresentation

    • Solicitations

    • Acknowledging credit

  • (5) ethical responsibilities to the social work profession

    • Integrity of profession

    • Evaluation and research

  • (6) ethical responsibilities to the broader society

    • Social welfare

    • Public participation

    • Public emergencies

    • Social and political action

Ethical Standards

  • (1) ethical responsibilities to clients

    • Self determination

    • Informed consent

    • Competence

    • Cultural awareness and social diversity

    • Conflicts of interests

    • Privacy and confidentiality

    • Access to records

    • Sexual relationships

    • Physical contact

    • Sexual harassment

    • Derogatory language

    • Payment for services

    • Clients who lack decision-making capacity

    • Interruption of services

    • Referral for services

    • Termination of services

  • (2) ethical responsibilities to colleagues

    • Respect

    • Confidentiality

    • Interdisciplinary collaboration

    • Disputes involving colleagues

    • Consultation

    • Sexual relationships

    • Sexual harassment

    • Impairment of colleagues

    • Incompetence of colleagues

    • Unethical conduct of colleagues

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